Parrot Conference Software
Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers automated call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) and call center scripting functionalities within a suite. Parrot Cloud features selective call recording, which allows users to store calls based on pre-defined criteria.
Parrot Cloud also features customized voicemail which enables users to record up to five different messages for call responses. Users can also personalize these messages using information such as name and company details from the leads database. Parrot Cloud offers computer telephony integration (CTI) via integration with popular customer relationship management (CRM) tools such as Salesforce, LeadMaster and Sugar CRM. The integration enables direct lead import from the CRM system, enabling users to assign leads based on their availability and priority. Parrot Cloud also offers customized reporting and dashboards which allow users to track key performance indicators and agent performance using a real-time dashboard view.
The Parrot CONFERENCE is a full-featured, stand-alone wireless Bluetooth conference system that sets a new standard in audio quality and portability. The Parrot CONFERENCE has fully integrated Internet communications (VoIP) software. And, for the 100 million Skype™ subscribers, the Parrot CONFERENCE comes with an. The Parrot CONFERENCE has fully integrated Internet communications (VoIP) software. And, for the 100 million Skype™ subscribers, the Parrot CONFERENCE comes with an.
Cons I would like for he callers screen to be more customizable. Example: I would like for my clients 'pay history' to appear in a 'field' on the screen along side their names, addresses and other info. Even it had to be on another 'page' like the 'script is. If while speaking to the 'lead' I could simply 'scroll down' or 'click' to another page and see each campaign they have donated to.
They would see the CAMPAIGN NAME - THE DATE THEY WERE SOLD - AND THE $DOLLAR AMOUNT THEY PAID. When we are 'tested' and asked, this helps in confirming our legitimacy which translates into more donation dollars. I rarely write reviews, but thank you Parrot Team for doing a great job! From the time I started using their service up to the time of my business transition they helped us out and really made us feel that we are being taken care of. They made sure that we understood everything and went above and beyond their job. They were honest with the timeline and on time when it comes to dialer updates. I would recommend them to anyone in a heartbeat.
Your company is fortunate to have such great employees (they are VERY patient! Believe me!). The customer service is incredibly great. I have many agents calling on behalf of my company which means that my agents are in need of tech support frequently! Lance, Wendy, Shaine, and the rest of the team always take care of our issues and do so in a fast and efficient manner.
The software works like a charm, is easy to use, and so simple that any agent I hire/add to my system is able to get working right away. 6 thumbs up for this team. I have been with them for about 30 days now, and I am glad that I chose the EVS7 Parrot solution for my company.
Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers automated call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) and call center scripting functionalities within a suite. Parrot Cloud features selective call recording, which allows users to store calls based on pre-defined criteria. Parrot Cloud also features customized voicemail which enables users to record up to five different messages for call responses. Users can also personalize these messages using information such as name and company details from the leads database.
Parrot Cloud offers computer telephony integration (CTI) via integration with popular customer relationship management (CRM) tools such as Salesforce, LeadMaster and Sugar CRM. The integration enables direct lead import from the CRM system, enabling users to assign leads based on their availability and priority. Parrot Cloud also offers customized reporting and dashboards which allow users to track key performance indicators and agent performance using a real-time dashboard view. Cons I would like for he callers screen to be more customizable. Example: I would like for my clients 'pay history' to appear in a 'field' on the screen along side their names, addresses and other info. Even it had to be on another 'page' like the 'script is.
If while speaking to the 'lead' I could simply 'scroll down' or 'click' to another page and see each campaign they have donated to. They would see the CAMPAIGN NAME - THE DATE THEY WERE SOLD - AND THE $DOLLAR AMOUNT THEY PAID. When we are 'tested' and asked, this helps in confirming our legitimacy which translates into more donation dollars. I rarely write reviews, but thank you Parrot Team for doing a great job! From the time I started using their service up to the time of my business transition they helped us out and really made us feel that we are being taken care of. They made sure that we understood everything and went above and beyond their job.
Parrot Conference System
They were honest with the timeline and on time when it comes to dialer updates. I would recommend them to anyone in a heartbeat. Your company is fortunate to have such great employees (they are VERY patient! Believe me!). The customer service is incredibly great.
Parrot Software Programs
I have many agents calling on behalf of my company which means that my agents are in need of tech support frequently! Lance, Wendy, Shaine, and the rest of the team always take care of our issues and do so in a fast and efficient manner. The software works like a charm, is easy to use, and so simple that any agent I hire/add to my system is able to get working right away. 6 thumbs up for this team. I have been with them for about 30 days now, and I am glad that I chose the EVS7 Parrot solution for my company.